Managed Services — 24×7 Day 2 Operations
24×7 Day 2 operations for mission-critical GPU infrastructure, run by local teams under a contractual SLA.
Post-deployment, Board Sea provides continuous on-site hosting, RMA coordination and incident response under defined SLAs — with proactive incident management across every active deployment.
Two tiers, one window
| Tier | Role | Position |
|---|---|---|
| L1 | Data centre operations + RMA engineers | Stationed on site |
| L2 | Network + GPU server engineers | Senior engineering |
| PM | Project / service delivery manager | Single contact window |
Response by priority, in the contract
| Priority | Level | Response |
|---|---|---|
| P1 | Critical | 1-hour response |
| P2 | High | 4-hour response |
| P3 | Standard | Next business day |
Continuous monitoring — proactive incident management across all active deployments.
Active managed services
Indonesia
32× · NVIDIA 32× B300
Active managed serviceSingapore
31× · DGX H100 + Mellanox network
Ongoing Day 2 operationsMalaysia
GB200 · GPU cluster at YTL
Under monitoringServices include: L1 DC operations · GPU server management · network monitoring · RMA coordination · SLA incident response.
Seven stages, one goal — recovery
Identify issues through monitoring, alerts or user reports.
Evaluate severity, scope of impact and affected systems.
Take immediate measures to prevent the impact from spreading.
Investigate the root cause and the path to resolution.
Implement the fix and restore systems and services.
Confirm service stability and monitor full recovery.
Document findings and implement improvements.
Guiding principles: Protect people and systems · Act fast and responsibly · Collaborate effectively · Communicate clearly · Keep improving
End-to-end RMA, detection to closure
Monitoring or alert triggers, user-identified issues, ticket raised to RCS support.
Initial troubleshooting, hardware fault verified, affected assets identified.
RMA raised with the OEM with required information; OEM approval.
OEM approves the RMA, replacement shipped, defective part returned.
Replacement installed, function verified, system confirmed operational.
Ticket updated, resolution documented, RMA closed.
Covers all in-service assets: GPU servers · CPU servers · network equipment · storage · other infrastructure.
- All RMA activity follows OEM policy and warranty terms.
- RMA turnaround depends on the OEM and parts availability.
- RCS monitoring integrates alerting, tracking and reporting.
The rest of the lifecycle
Deployment & Integration
Rack mount, structured cabling, OS and driver provisioning, network configuration — delivered through a structured four-phase model with a single point of contact.
ObserveObservability & Monitoring
A unified monitoring platform purpose-built for AI infrastructure — one pane of glass across GPU, network, storage, security and facilities.
Ready to deploy your AI infrastructure?
Tell us the rack count and the date it has to be live. Our project managers in Taiwan, Singapore, Malaysia and Indonesia take it from there.
Talk to our team →